Heathrow Airport transfers can be overwhelming to navigate. With multiple terminals, varying arrival times, and London’s notorious traffic, choosing between a private car transfer and a shuttle service is a crucial decision for your journey
As Heathrow’s onsite licensed transfer provider, we’ll help you understand the key differences between these services, so you can pick the option that best matches your needs, schedule, and budget. Whether you’re a solo traveler looking for cost-effective transport or a family seeking convenience, this guide breaks down everything you need to know about airport transfers in 2024.
Heathrow Airport Transfers: Car Transfer vs Shuttle Comparison
| Private Car Transfer | Hotel E-shuttle | Common Features |
| Best For: Business travelers, families, time-sensitive journeys | Best For: Solo travelers, eco-conscious guests, hotel stays | Drivers: TFL licensed & DBS-checked |
| Vehicle: Premium vehicles | Vehicle: Fully electric vehicles | Support: 24/7 customer service |
| Wait Time: No waiting (30-min grace period) | Wait Time: Minimal (shared rides may have short stops) | Location: Welcome desks at all Heathrow terminals |
| Cancellation: Up to 4 hours before | Cancellation: Up to 2 hours before | Booking: Easy online booking |
| Journey: Direct, door-to-door | Journey: Direct or shared, hotel-specific routes | Safety: Licensed by Transport for London |
| Tracking: Real-time flight tracking | Tracking: SMS and email updates | Customer Care: Professional meet & assist service |
Private Car Transfer: The Direct Option
When you need reliability and convenience, our private car transfer service offers a premium door-to-door experience. Book your private transfer to enjoy:
Seamless Arrival Experience
- Meet & Greet Service: Your driver waits in arrivals with a name board, ensuring a smooth airport exit
- Waiting Time: Complimentary 30-minute grace period included with flight monitoring
- Luggage Assistance: Professional help with your bags to our dedicated parking area
- Direct Journey: No additional stops – straight to your destination
Complete Flexibility
- Free Cancellation: Make changes or cancel up to 4 hours before pickup at no cost
- Flight Tracking: We monitor your flight and adjust pickup time automatically
- Flexible Pickup: Choose any time that suits you, 24/7
- Fixed Pricing: No surge pricing or hidden fees – the price you see is what you pay
Perfect For:
- Business travellers needing reliable transport
- Families with children or extra luggage
- Late-night or early-morning flights
- Door-to-door service requirements
Book Your Private Transfer Today
Hotel E-shuttle: The Eco-Friendly Alternative
Looking for a sustainable and cost-effective way to travel between Heathrow and nearby hotels? Our E-shuttle service combines convenience with environmental responsibility:
Smart Transport Options
- Zero-Emission Vehicles: Travel in our fully electric fleet, reducing your carbon footprint
- Flexible Service: Choose between private or shared rides to suit your needs
- Hotel Pickup: Meet your driver in the lobby or main entrance
- Airport Collection: Easy check-in at WeKnow welcome desks in all terminals
Service Features
- Free Changes: Modify your booking up to 2 hours before travel
- Journey Updates: Receive SMS and email notifications about your ride
- Waiting Time: 10 minutes for private rides, 2 minutes for shared services
- Dedicated Routes: Efficient travel between Heathrow and nearby hotels
Ideal For:
- Solo travellers and couples
- Environmentally conscious guests
- Hotel stays near Heathrow
- Budget-friendly airport transfers
Making Your Decision: Choose Your Perfect Airport Transfer
Choose Private Car Transfer:
- Time Sensitive – Guaranteed arrival times and direct door-to-door service
- Group Travel – Perfect transfers for families or groups with multiple pieces of luggage
- Privacy Priority – Exclusive vehicle use with no additional passengers
- Flexible Schedule – Control over exact pickup and drop-off times
- Full Service – Complete Meet & Greet service with luggage assistance
Choose Hotel E-shuttle:
- Hotel Stay – Travelling to or from hotels in the Heathrow area
- Eco-Conscious – Zero-emission travel reducing your carbon footprint
- Solo/Couple – Light travelling with one or two people
- Budget Friendly – Cost-effective transport options
- Flexible Timing – Accommodates potential short stops for shared rides
Quick Tips:
- Advance Booking – Secure your preferred time slot, especially during peak seasons
- Reference Ready – Keep your booking confirmation easily accessible
- Timing Check – Note different cancellation windows for each service
- Luggage Plan – Consider your baggage when choosing vehicle type
- Support Access – Save our 24/7 customer service number for any assistance
Quick Tips & Booking Information
How to Book
- Online Booking: Visit our website for instant confirmation
- Phone Booking: Call our 24/7 service line at +448003100442
- Airport Desks: Find us at all Heathrow terminal welcome points
- Email Support: Contact customer.services@weknowgroup.com
At the Airport
- Terminal 2: Check in at WeKnow desk in arrivals hall
- Terminal 3: Located at the main welcome point
- Terminal 4: Find us in the arrivals area
- Terminal 5: Easily accessible in the arrivals hall
Customer Support
- 24/7 Assistance: Round-the-clock help whenever you need it
- Flight Updates: Real-time monitoring and booking adjustments
- Live Chat: Available on our website for instant support
- Emergency Line: Direct access to our control team
Ready to book your airport transfer?
Choose your service: Book Private Transfer | Book E-shuttle Service
Frequently Asked Questions
How long should I allow for my airport transfer?
Allow 45-60 minutes for central London during normal traffic, add 30 minutes during peak hours (7-9am, 4-7pm). Your confirmation email includes suggested timings.
What if my flight is delayed?
We track all flights in real-time. Private transfers include a 30-minute grace period with automatic adjustment. E-shuttle guests can check in at our welcome desk upon arrival.
Can I get a child seat with my transfer?
You can bring and fit your own child seat. Our drivers cannot provide or fit seats. Children 0-3 may sit on an adult's lap, ages 3+ must use seatbelts.
What's your cancellation policy?
Private transfers: Free cancellation up to 4 hours before pickup. E-shuttle: Changes/cancellations up to 2 hours in advance. Later changes may incur charges.
How much luggage can I bring?
One suitcase and one hand luggage per person. Use our vehicle capacity filters when booking to select the right option for your needs.
